Returns & Refunds

Returns and order problems

If an item arrives damaged, defective, incorrect or with a broken seal, contact us promptly through the contact page, include your order number, and attach photographs where possible. We will review the issue and offer an appropriate remedy such as a replacement or refund in accordance with applicable law.

Change-of-mind returns

For hygiene and product integrity, opened or used skincare products generally are not eligible for discretionary returns. Unopened products may be considered for return after contacting customer support for authorization. Do not mail returns before receiving return instructions and a verified return address.

Refund processing

Approved refunds are sent to the original payment method where technically possible. Processing times after approval depend on the payment provider. Shipping charges and return-shipping responsibility will be communicated during authorization, subject to applicable law.

Nothing in this policy limits non-waivable consumer rights.