Frequently Asked Questions

Customer care & ordering

Where do you ship?

We offer delivery to addresses across the United States, subject to carrier coverage and the available checkout options. Delivery to certain remote addresses may have additional restrictions.

Which shipping services can I choose?

Available options are Expedited Shipping (2–3 days, $12.92), FedEx 2Day ($16.00), and FedEx Overnight ($44.95). Exact availability, charges, and estimated delivery are confirmed at checkout.

Can I track my order?

Once an order ships, tracking information will be provided when available. Carrier scans and delivery estimates may vary.

Which payment methods are supported?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay may be offered, depending on the payment provider and your device. Only the methods visible in the live checkout are available for payment.

When will my order arrive?

Shipping estimates refer to carrier transit after dispatch, not the time needed to prepare your order. Weekends, holidays, and carrier disruptions may affect delivery.

Can I change or cancel my order?

Contact customer care as soon as possible. Changes or cancellations may not be possible after an order has entered fulfillment.

What is your return policy?

Please review our Shipping & Returns and Returns & Refunds policies before purchasing. Eligibility depends on the product condition and the published terms.

How should I store my skincare products?

Follow the instructions on each product label. As a general precaution, keep containers tightly closed and away from extreme heat and direct sunlight.

How can I contact customer support?

Use the contact form on our Contact page for questions about products, orders, or deliveries.